Refund Policy

We want every order to arrive complete and in good condition. This Refund Policy explains what we will do if it does not. It applies to orders placed at officialascendlabs.com.

Damaged, incorrect or missing items

If your order arrives damaged, contains the wrong product or is missing an item, contact us within 7 days of delivery through the contact page. Include your order number and clear photographs of the product, the packaging and the shipping label. After review we will send a replacement or issue a refund for the affected items.

Lost orders

If tracking shows that a parcel has been lost, we will investigate with the carrier and then send a replacement or refund the order.

Products that cannot be returned

For safety and quality reasons we cannot accept returns of opened or used products, or of any product that has been reconstituted, stored incorrectly after delivery or removed from its original sealed state. Research materials that have left our control cannot be resold, so a change of mind is not a reason for a refund.

Cancellations

You may cancel an order before it has shipped by contacting us as soon as possible. Orders that have already shipped follow the rules above.

How refunds are issued

Approved refunds are returned to the original payment method where possible. The time it takes to appear depends on your bank or payment provider.

Documentation questions

If you believe a product does not match its published COA, tell us the product, lot number and what you found. We take these reports seriously and will review them.

Also read our Shipping Policy and Terms and Conditions.